Subject: Tech Support Candidate - Mohit Rana Mohit
From: Mohit Rana Mohit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Feb 2021 08:30:31 -0500

| | Tech Support Test

Name | Mohit Rana Mohit
E-mail | [email-masked]
Phone Number | (91) 9729505868
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro | Administrator | 30 April | 20k
Previous Employer 1 | Vayam infosalutuion | DL2 | 5 may 2019 | 16k
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First we need to check the network connectivity.2 if network is ok then we need to check the spelling.3 After that we need to clear the history or chache.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | We need to go to settings select bluetooth options turn on bluetooth. A list of available devices will appear. If your speaker is not listed press the button on your speaker that makes it discoverable it's often a button with a Bluetooth symbol on it.
What according to you makes you a good candidate for customer service or technical support job? | Custom service representative are the first point of contact for your customers acting as the face of your company and drivin loyalty, retention and acquisition.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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