Subject: Tech Support Candidate - Manjeet Singh Kushwaha Manjeet
From: Manjeet Singh Kushwaha Manjeet <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Feb 2021 08:27:55 -0500

| | Tech Support Test

Name | Manjeet Singh Kushwaha Manjeet
E-mail | [email-masked]
Phone Number | (+91) 9919104346
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Akashardham
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Deki electronics ltd | Assistant engineer | Currently working | 29700
Previous Employer 1 | Zicom electronics ltd | Service engineer | 22/08/2019 | 15000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Mismanaged Domain Name/SSL
Domain Name Expired.
SSL Misconfigured.
Site Blocked by a Filter.
If you are on a home network, unplug the power to your router and broadband modem. Leave them unplugged for ten seconds and then plug them in again. After the modem and router have powered up and re-connected, test your Internet again. ... You can contact your ISP for help with making sure the router settings are correct.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | On both device then open bluetooth both device and search device and click this same device name then connect.
What according to you makes you a good candidate for customer service or technical support job? | The positive attitude towards customer and willingness to help someone by providing the correct resolution or information. Maintaining professional relationship with the customer. good communication skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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