Subject: Tech Support Candidate - Neha Gangwar
From: Neha Gangwar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Feb 2021 08:25:36 -0500

| | Tech Support Test

Name | Neha Gangwar
E-mail | [email-masked]
Phone Number | (+91) 8707490634
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Hauz khas
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | KPL Tech Solution | BD | 31/Aug/2020 | 30K
Previous Employer 1 | Brainwork | BD | 31/Dec/2018 | 28K
Previous Employer 2 | Unified | BD | 1/Feb/2015 | 25K

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Will check the internet connection.
If internet is working fine then first disconnect and then reconnect again.
Will restart the computer.
Will Check the website URL is right or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the Bluetooth.
Then try to connect it with speaker.
After finding the Bluetooth speaker name will connect it.

What according to you makes you a good candidate for customer service or technical support job?

I have experience in dealing with international clients.

So it would be easy to interact them.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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