Subject: Tech Support Candidate - Udit Das
From: Udit Das <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Feb 2021 08:23:41 -0500

| | Tech Support Test

Name | Udit Das
E-mail | [email-masked]
Phone Number | (110044) 7982076890
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Jaitpur, near badarpur
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | None | | |
Previous Employer 1 | Lenskart solution Pvt. ltd | sales & Marketing | dec 2020 | 20000
Previous Employer 2 | Travclan technology | Sales & Marketing | April 2020 | 18000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

there are some tips to check for the error

1- use a website down checker
2- use ping checker
3- Run step-by- step diagnostics
4- conduct a Traceroute
5- Use network and website monitoring software.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- switch on the bluetooth speaker
2- turn on bluetooth on the phone.
3- Then search for bluetooth device on the phone.
4- then connect the device from the phone.

What according to you makes you a good candidate for customer service or technical support job?

1- good communication skills.
2- Knowledge.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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