Subject: Tech Support Candidate - Vishvesh Mishra
From: Vishvesh Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Feb 2021 08:22:23 -0500

| | Tech Support Test

Name | Vishvesh Mishra
E-mail | [email-masked]
Phone Number | (+91) 9026609017
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Varanasi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Desvio | Senior Content Developer | | 30000
Previous Employer 1 | Marketing Masala | Content Writer | 15-3-2020 | 30000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

The steps that I’ll take are as follows -
1. Check the Internet connection by opening another website.
2. Would again try to open the website in the same browser if not then in a different one to rule out any compatibility issues.
3. If the issue still persists then I’ll restart the modem as sometimes it’s a DNS server error.
4. As a last resort I’ll try a VPN service to access the website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

The steps are as follows -
1. Refer to the speaker manual to find the pairing button or combination of buttons to put it in pairing mode if it’s not on by default.
2. Enable Bluetooth in the settings and click on the speaker name that would appear in the list of nearby devices.
3. Wait for the pairing to complete till the speaker doesn’t emit a sound or change the LED colour whichever is applicable as per the manual.

What according to you makes you a good candidate for customer service or technical support job? | I have always been inclined towards growing my knowledge about various topics especially that related to technology & solving queries is one of the best ways to do so. Finding proper answers to various queries and question by different people encourages to do research & expand my horizons which is exactly what I’m passionate about.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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