Subject: Tech Support Candidate - Piyush Kumar
From: Piyush Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Feb 2021 08:12:11 -0500

| | Tech Support Test

Name | Piyush Kumar
E-mail | [email-masked]
Phone Number | (+91) 9911990222
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | GAZIABABAD
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | Technical support | | 22000
Previous Employer 1 | CSSCORP | Technical support | 28th Nov | 13000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If one particular  site is not opening ,
Frist i need to know if this is working on a single device  or customer  is facing this issue in muntiple devices
If he is facing this on multiple  devices then might be a chance that the site is blocked ,so to resolve  this  i need to check router interface  and unblock the device  .or i can assign an static dns to the system

If the issue is on 1 device  can do port forwarding  and the issue will be resolved.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Enae bluetooth on both the devices  and in phone enable scan mode ,
Once u notice a device  name try to click the device  and pair with it

What according to you makes you a good candidate for customer service or technical support job? | I know to probe and exactly  find the appropriate  solution.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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