Subject: Tech Support Candidate - Mansi Tiwari
From: Mansi Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Feb 2021 08:02:13 -0500

| | Tech Support Test

Name | Mansi Tiwari
E-mail | [email-masked]
Phone Number | (91) 8851148018
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Neron informatics private limited | Technical support Engineer | 21 December, 2020 | 15000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Firstly we will check whether internet is working or not.
2.Try a different browsers like chrome, firefox etc.
3.Use the app troubleshooter.
4. Perform reboot and again try to open a site.
5.check the updates.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Touch ,open and hold the blutooth.
2.tap pair new device, if not then refresh it
3.tap the name of blutooth you want to pair.

What according to you makes you a good candidate for customer service or technical support job?

I have good communication skills, passionate to do my job with reliability.
Honest and simply handled the customers with ease.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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