Subject: Tech Support Candidate - Harish Chand
From: Harish Chand <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Feb 2021 07:54:34 -0500

| | Tech Support Test

Name | Harish Chand
E-mail | [email-masked]
Phone Number | (011) 8744010287
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Policy bazaar | Sales consultant | 4 sep 2020 | 21000
Previous Employer 1 | Caretel infotech pvt.ltd | Customer support executive | 30 jun 2018 | 17000
Previous Employer 2 | Intelenet global service | Customer support executive | 15 may 2017 | 16500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Check internet connected or not then restart your computer.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on mobile phone Bluetooth.
Turn on Bluetooth speaker.
Search the device in your mobile phone name of Bluetooth.
Once see the name of Bluetooth speaker click on connect.

What according to you makes you a good candidate for customer service or technical support job? | I have knowledge about the technical support and if customer faces any issue in the device I will fix it.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |