Subject: Trainer Candidate - Abhijeet Banerjee
From: Abhijeet Banerjee <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Feb 2021 07:53:51 -0500

| | Tech Support Test

Name | Abhijeet Banerjee
E-mail | [email-masked]
Phone Number | (91) 8860136600
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Kolkata

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | BT | Service Request Corrdinator | | 4.5Lac
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 2 Months
Please briefly describe your work experience specifically in training? | Associated with BT for last 6 years. Service request Coordinator in Transition and Transformation Project for UK based Clients.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | I have managed the team of Associate for the project. All the team members are not equipped with the same level of skills so that’s when it is difficult to get the things delivered at the right time.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | The customers are always good and only the difference is that great customers understand the scope and criticality of the product they asked and understand the delivery timelines an risks involved associated with the project.
What according to you makes you a good candidate for this position? | Stakeholder management and the customer relationship skill is key strength of mine.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |