Subject: Tech Support Candidate - Deepak sharma Deepak
From: Deepak sharma Deepak <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Feb 2021 07:29:41 -0500

| | Tech Support Test

Name | Deepak sharma Deepak
E-mail | [email-masked]
Phone Number | (011) 9899702794
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | East Delhi Shahdara
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | I energiser | Technical support customer service | Jan 2020 | 24500
Previous Employer 2 | Mother dairy food Ind Pvt ltd | Tech support and operations | 2018 | 18000

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First you can try to open any other website and see if they can open properly because some times a problem can be percist with the specific website. If this doesn't work you can try to clean cookies and cache files. Third step you can take is to reset the browser settings. If the problem still occuring you can reset your modem/ router. Reset your TCP/IP. Scan your device for any kind of malware.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on your bluetooth speaker
Then Open phone settings
Tap the bluetooth option
Turn bluetooth on
A list of all available devices will appear
Tap on the name of your speaker
Done

What according to you makes you a good candidate for customer service or technical support job? | Customer service requires good listening skills and trust me I am very good listener. I don't straight away jump to the conclusions. I beleive in listening and solve the customer queries accordingly up till he is truly satisfied. I am a tech savy guy. Completed my graduation in computer applications and hold a diploma in programming and computer hardware and software.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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