Subject: Tech Support Candidate - Ikhlak Ahmad
From: Ikhlak Ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Feb 2021 07:27:08 -0500

| | Tech Support Test

Name | Ikhlak Ahmad
E-mail | [email-masked]
Phone Number | (+91) 9650968489
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | | | |
Previous Employer 2 | Broctagon Fintech Group | Technical Support Officer | 22Jan,2019 | Rs.20,016.

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First of all I will check my Internet connection.
2. Use any other browser to check may be it is due to caches.
3. To make sure the website is down for me or for everyone.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. To make sure my Speaker Bluetooth turn on.
2. Then I will go to the mobile setting.
3. After that turn on Bluetooth.
4. Go to the Bluetooth option.
5. There will be the list of available devices.
6. Then select and pair with your Bluetooth speaker.
7. Then It will be connected.

What according to you makes you a good candidate for customer service or technical support job? | With my experience have ability to Analyses the customer queries quickly.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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