Subject: Tech Support Candidate - Gourav Sharma
From: Gourav Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Feb 2021 07:26:31 -0500

| | Tech Support Test

Name | Gourav Sharma
E-mail | [email-masked]
Phone Number | (91) 7210284911
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | I am live in delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ccs computers | Customer support Engineer | Till working | 18000
Previous Employer 1 | Team computers | Technical support Engineer | 2019 | 11000
Previous Employer 2 | Magna Infotech | Desktop computer | 2018 | 11000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of open browser in Google Chrome and another inbrowser and  clean temp cookie and delete browsers history and last ia have by firewall it's blocks and not
Please list the steps to connect a Bluetooth speaker to your mobile phone. | I have open bluetooth of phone and then open bluetooth speaker then Device name is showing on phone then connect..
What according to you makes you a good candidate for customer service or technical support job? | May be technical support Engineer resolve issues of physical going to user and customer support Engineer will resolve on remote also
On a scale of 1 - 5 please rate your fluency in spoken English | 2

| |