Subject: Tech Support Candidate - Pukharaj Choudhary
From: Pukharaj Choudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Feb 2021 07:16:49 -0500

| | Tech Support Test

Name | Pukharaj Choudhary
E-mail | [email-masked]
Phone Number | (91) 8619261791
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Jaipur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MS Office, Outlook

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | Technical Support Executive | 28feb | 13000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all I will check with that particular error message or code. If I am getting any error code then I will search about it and try all the possible solutions.

If it will not work then I will take following steps to resolve this issue:-

1. I will try to open the website with Incognito mode.
2. Will check my internet connectivity and try with different internet connections if available.
3. I will try to open the website in different web browser.
4. I will also use connection troubleshooter to check whether the internet is working fine or not.
5. I will also try to access the website using VPN, if it allowed.
6.I will disable the Antivirus and OS security feature like Windows "defender" and try to access the website.
7. Finally I will try to open the website with another system if available.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Power on the speaker
2. Turn on bluetooth in mobile
3. Search for available devices near by you
4. Tap on the speaker name which will appear in your
search list.
5. Pair the device and wait till it connect.

What according to you makes you a good candidate for customer service or technical support job?

My positive attitude and dedication towards my work makes me a good customer service executive.

When ever a customer come to me, I always try my level best to resolve his/her issues using my Troubleshooting steps and some time if I could not able to resolve the issues then still the customer will not disappoint because my way to handle him/her.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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