Subject: Tech Support Candidate - Sandeep Sadhu
From: Sandeep Sadhu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Feb 2021 07:14:02 -0500

| | Tech Support Test

Name | Sandeep Sadhu
E-mail | [email-masked]
Phone Number | (+91) 8074147793
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Hyderabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | Technical Support Associate | March 25 2020 | 19000
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First option: I will check wheater my internet is working or not.
Second option: I will try to clear the caches on the browser and try to reload the web page again.
Third option: I Will check website is down for everybody or just me.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step One: Switch on the Bluetooth Speaker
Step Two: Allow Bluetooth visibility on the other devices.
Step Three: Search for the Device name on your mobile and select the name
Step Four:  Pair your Bluetooth Speaker with the mobile phone.
Your Bluetooth Speaker is ready to use.

What according to you makes you a good candidate for customer service or technical support job?

Accurate and quick resolution to the customer.
Maintaining friendly communication with the customer.
Being confident while speaking to the customer.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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