Subject: Tech Support Candidate - Ravi Kumar Singh
From: Ravi Kumar Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Feb 2021 07:07:39 -0500

| | Tech Support Test

Name | Ravi Kumar Singh
E-mail | [email-masked]
Phone Number | (91) 8285946118
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Tilak Nagar New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sysnet global | senior support Executive | | 25k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 check network connection
2 check URL
3 Check Browser Version
4 delete all cookies
5 Reset IE and try again

Please list the steps to connect a Bluetooth speaker to your mobile phone. | go to bluetooth and search for that and then connect
What according to you makes you a good candidate for customer service or technical support job? | good technical knowledge and expert in user handling
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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