Subject: Tech Support Candidate - Vikas Chauhan
From: Vikas Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Feb 2021 06:54:16 -0500

| | Tech Support Test

Name | Vikas Chauhan
E-mail | [email-masked]
Phone Number | (91) 9540291372
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Network printer , Ms outlook and office

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Team computer | L2 | Stiil working | 21k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First of all I will check the internet connection is live or not on the pc.
2. If internet connection is live then I will check the browser settings.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Go to phone settings> click on Bluetooth and turn on Bluetooth icon> All nearly device will appear and then chooose your device and connect.
What according to you makes you a good candidate for customer service or technical support job? | I have hands on experience in Technical field sinnce 4 years and I know how to approach client and customers or employees for theirs queries in effective manner.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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