Subject: Tech Support Candidate - Anuj kumar
From: Anuj kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Feb 2021 06:39:49 -0500

| | Tech Support Test

Name | Anuj kumar
E-mail | [email-masked]
Phone Number | (91) 9891830149
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dwarka Mod
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
IT operations

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ebix Cash | Analyst | NA | 26000
Previous Employer 1 | NTT Data services | Client site field engineer | 19th March | 18000
Previous Employer 2 | Addeco India Pvt. Ltd. | System Engineer | 24th March | 11000

In your past experience you have (select all that applies)

Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Confirm the error that i have to see in my system.
2. check the link that i am trying to access.
3. check the network connectivity in my system.
4. if all the settings are ok than again try to access the link.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | 1. first of all open the mobile phone or ON the bluethooth and than pairing the bluethooth device name in your mobile than select the same for connectivity.
What according to you makes you a good candidate for customer service or technical support job? | With very good knowledge or skill to manage the customers query and support to resolve the same.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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