Subject: Tech Support Candidate - Hitesh Kumar Tripathi
From: Hitesh Kumar Tripathi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Feb 2021 06:37:10 -0500

| | Tech Support Test

Name | Hitesh Kumar Tripathi
E-mail | [email-masked]
Phone Number | (91) 9695740702
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Prayagraj
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Renovision automation services Pvt Ltd | Application support | 28 feb | 12500
Previous Employer 1 | RVIT | Computer operator | 25 July | 10000
Previous Employer 2 | HCL learning Ltd | Customer support | 31 Oct | 6000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | https://www.ndtv.com
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Both device Bluetooth mode on and pairing device connected then using speaker on play mode

What according to you makes you a good candidate for customer service or technical support job?

Fast solutions

Customer satisfaction

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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