Subject: Tech Support Candidate - Sai kiran
From: Sai kiran <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Feb 2021 06:30:09 -0500

| | Tech Support Test

Name | Sai kiran
E-mail | [email-masked]
Phone Number | (+91) 9182775671
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Hyderabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CSS corp pvt ltd. | L1 engineer | 03/03/2021 |
Previous Employer 1 | Conneqt business solutions pvt ltd. | Senior customer care excuetive | 07/07/2020 |
Previous Employer 2 | Prana web solution pvt ltd. | Process Excuetive | 30/08/2020 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all we have check internet is connected or not if it connected then we are getting means in browser setting we have to go proxy settings>connections>in that we have check that proxy is correct or not if it is not correct then we have to correct it then we have to save it then there will be no error.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

-Speake should be power on mode
-Next you have to enable mobile Bluetooth.
-Search for the Bluetooth devices and the
particular Bluetooth speaker name will appear
then we have to tap on that then it will be
connected.

What according to you makes you a good candidate for customer service or technical support job? | Because of my skills in technical support and as well as customer support. I can handle any issue because I am very patient towards any issue it may troubleshooting or escalation I will solve issue effectively by using my skill management.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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