Subject: Tech Support Candidate - Deepak Kumar
From: Deepak Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Feb 2021 06:24:25 -0500

| | Tech Support Test

Name | Deepak Kumar
E-mail | [email-masked]
Phone Number | (91) 7003260449
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | West Bengal, Baidyabati,Pin- 712222
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Inspirisys solution Limited | Associate Engineer-Technical support | 7th January 2021 | 9139
Previous Employer 1 | ixora global services pvt.ltd | verification desk supervisor | 31st January 2018 | 11600
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all i need to check my system network connection is working or not like wire connectivity. Therefore Pinging my system gateway and dns will reachable or not in cmd.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Bluetooth turn on from mobile and speaker. Afterthat searching device name by mobile when device name will visible in my mobile screen. Then click on the device name afterthat it will connected itself.
What according to you makes you a good candidate for customer service or technical support job? | Because i always try to manage and handling the customer each and every problems resolved  on time.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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