Subject: Tech Support Candidate - Kartik Kumar
From: Kartik Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Feb 2021 06:12:22 -0500

| | Tech Support Test

Name | Kartik Kumar
E-mail | [email-masked]
Phone Number | (+91) 8840680436
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Kanpur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NIIT Technologies | Associate IT Ops | 28 December 2018 | 35000
Previous Employer 1 | NIIT Technologies | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1-Check if you are connected to internet.
2-Check it internet is working by try opening other website or open command prompt and ping 8.8.8.8 to see if you can ping or reach internet.
3- If internet is working yet not able to open the website, go to browser settings and clear the cache files and try reloading the website again.
4- Try opening the website in another browser.
5- If still not opening, try opening the website in your mobile phone.
6-If the website is not accessible even on mobile, the site is down and you need to wait for sometime and try reloading again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-Switch on the Bluetooth speaker.
2-Go to settings in your phone and turn on the bluetooth.
3-In the list of available devices, touch on the name of the bluetooth speaker.
4-You will get a pop-up asking you to pair with the speaker. Touch on pair.
5-You are now connected to the bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job? | My understanding of customer issues and the experience and knowledge from my past job enable me to be a good customer support.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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