Subject: Tech Support Candidate - Pradeep Bhardwaj
From: Pradeep Bhardwaj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Feb 2021 05:58:48 -0500

| | Tech Support Test

Name | Pradeep Bhardwaj
E-mail | [email-masked]
Phone Number | (+91) 9258393281
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Greater noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vayam Info Solutions Pvt Ltd | DESKTOP support Engineer L2 | Currently working | 16097
Previous Employer 1 | Regenvo Mobile PVT LTD | Vba | March 2019 | 13000
Previous Employer 2 | MultiPliere Mudra Brand solution Pvt Ltd | FIS | July 2018 | 14093

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of we need to check that Internet is connected in user's machine is connected if not then check drivers is installed or not in device manager, if drivers is working check the firewall if all services working fine then need to contact network team of Isp For the trouble shooting
Please list the steps to connect a Bluetooth speaker to your mobile phone. | You need to enable searching mode in bluetooth speaker and trying to pair bluetooth speaker with your mobile via bluetooth option
What according to you makes you a good candidate for customer service or technical support job? | We need to try understand the issue exactly trying to resolve his issue as soon as posible followed by the guidelines provided by the organisation with the positive attitude.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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