Subject: Tech Support Candidate - Aravind Gireesh Chandran
From: Aravind Gireesh Chandran <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Feb 2021 02:23:56 -0500

| | Tech Support Test

Name | Aravind Gireesh Chandran
E-mail | [email-masked]
Phone Number | (91) 7511155734
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Bengaluru (Karnataka)
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Central Data Systems | Voip Support Engineer | | 30000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) Try opening the website in a different browser.
2) check whether another website like google.com can be opened or not.
3)Is there error code been displayed. If there is error code troubleshooting various (eg 404)
4)Check ping using command promt.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1)Go to settings.
2)Tap on Bluetooth option.
3)Turn on Bluetooth.(make sure your speaker is on and discoverable.)
4)If your is listed click on it. If not press the Bluetooth button on your speaker often it is the button with the Bluetooth symbol.

What according to you makes you a good candidate for customer service or technical support job? | I am a good speaker. I am good at communicating problems. I am adaptable and flexible. I always appreciate criticism.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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