Subject: Tech Support Candidate - Neeraj Kumar
From: Neeraj Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Feb 2021 01:52:45 -0500

| | Tech Support Test

Name | Neeraj Kumar
E-mail | [email-masked]
Phone Number | (+91) 8970427446
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Kormangla
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
OTT platform

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Dazn Media | Support Engineer | 2020 December | 22000
Previous Employer 1 | Perform Media | Content editor | 2018 August | 18,000
Previous Employer 2 | Uniquest solutions | Technical support | 2015 | 14,000

In your past experience you have (select all that applies)

Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will try to find out if this issue is only for particular website or with all the site's, by opening new website in a new tab.

If issue is with only this particular browser then will try by clearing browser cache.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Switch on Bluetooth speaker, switch on the Bluetooth operations in your device. Search for your Bluetooth speaker in list of vailable Bluetooth devices near by. Once your speaker Bluetooth is visible click on that and connect.

What according to you makes you a good candidate for customer service or technical support job?

First it's the interest in the work we are doing.
Second patience while handling critical situation.
Third, our knowledge on the product or process we are working.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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