Subject: Tech Support Candidate - Tanuj Tanuj
From: Tanuj Tanuj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Feb 2021 01:40:16 -0500

| | Tech Support Test

Name | Tanuj Tanuj
E-mail | [email-masked]
Phone Number | (110092) 9953250434
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Laxmi Nagar Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Next Education | Technical support | 09/07/2020 | 20 thausand
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly check network connection
Secondly check browser if not able to connect
And also check out the system internal settings if issue not close

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Switch on the blutooth and search for new device then check the speakers name and change name for knowledge in future and the pair the blutooth with system and connect the speakers via bluetooth.

What according to you makes you a good candidate for customer service or technical support job?

Good understanding and good communication and fast resolution if i can and if I can't then without any delay forward the call to senior and follow up priority.
And try to resolve the issue asap give my best

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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