Subject: Tech Support Candidate - Abhishek Mishra
From: Abhishek Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Feb 2021 01:39:24 -0500

| | Tech Support Test

Name | Abhishek Mishra
E-mail | [email-masked]
Phone Number | (+91) 860214224
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Raipur (Chhatisgarh) I am ready to reallocate
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Foray Software Pvt Ltd | System Engineer | 31st December 2020 | 16,500
Previous Employer 1 | Customer Relationship Officer | Hinduja Global Solutions | Feb 2018 | 11,000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | As a computer user first I am going to restart my computer. And second I will check that my internet is working or not. In order to do this, I am going to ping my router if get a reply from the router that means the issue is between the computer and router, I will check the password which I have entered is correct or not, I will open the network and sharing option in windows and disable the connection and then enable the connection most of the time it's work if there is no issue from the router. Third I will check if the website of www.ndtv.com is working or not by checking another website like www.google.com if this website loads that means there is an issue with www.ndtv.com.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to the Setting.
2. On Bluetooth on both mobile as well as the speaker.
3. A list of available devices will appear.
3. Checked if your speaker is listed or not, if yes then paired with that connection, and if not then press the button on the speaker that makes it's discoverable.
4.Accept that paired request.

What according to you makes you a good candidate for customer service or technical support job? | The positive attitude toward customers and willingness to help somebody by providing correct information.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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