Subject: Tech Support Candidate - Hari Narayan
From: Hari Narayan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Feb 2021 00:55:13 -0500

| | Tech Support Test

Name | Hari Narayan
E-mail | [email-masked]
Phone Number | (91) 0305511
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | crossing republic ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vmak | Sr.TEch sales executive | present | 45000
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1:Check the spelling mistakes on website.
2:check whether internet is working or not.
3:try to search the same website on google.
4:then try to change the browser
5:try to open other website to check whether its working or not.
6:reeboot the system and then try again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1:Turn the blutooth on speaker
2:turn the on blutooth on mobile phone.
3:search the blutooth name on mobile phone under blutooth new device found section.
4:once it search, make a pair with that and it will show you connected for media.
5:once connected enjoy the music

What according to you makes you a good candidate for customer service or technical support job?

1:Good listner
2:Lot of patience
3:stay on call continuously for 2-3hr. if required with full patience.
4:convincing power
5:I always feel like a customer when i talk to customers on call and i put myself on their place to understand them much better.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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