Subject: Tech Support Candidate - Shripad Yadav
From: Shripad Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Feb 2021 00:45:48 -0500

| | Tech Support Test

Name | Shripad Yadav
E-mail | [email-masked]
Phone Number | (91) 8888909260
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Pune,Maharashtra
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Microsoft Office

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | John Deere | Technical Support Engineer L2 | | 17000
Previous Employer 1 | WNS | Technical Support Engineer L1 | Apr 2020 | 13000
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First Step is to check your system is connected to network properly.
Second Step to check you have entered the site name correctly.
Third Step to check with clearing the browser history.
Fourth step to check with browser close and reopen.
Fifth step to check if site is pinging or not with help of ping command.
Final step to restart the system and check.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First need to on bluetooth speaker.
Second need to on bluetooth of phone.
Third need to pair the bluetooth speaker in mobile.
The speaker is connected to mobile Successfully.

What according to you makes you a good candidate for customer service or technical support job?

I have the kind of knowledge to handle technical issues.
I am polite with users.
Ready to handle in pressure situations.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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