Subject: Tech Support Candidate - Shubhanshu Kansal
From: Shubhanshu Kansal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Feb 2021 00:32:23 -0500

| | Tech Support Test

Name | Shubhanshu Kansal
E-mail | [email-masked]
Phone Number | (+91) 7300904834
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Petroleum and Natural Gas Regulatory Board | DEO (IT Division) | 400 | 25000
Previous Employer 1 | Northern Railway | DEO (CMS Feeder) | 100 | 15000
Previous Employer 2 | NA | NA | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | The first I apply https://www.ndtv.com. Mostly time this step solve the problem. If the problem is not solved then I cleared the history.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First open the Bluetooth on the phone and open the Bluetooth speaker. In Bluetooth mobile option the speaker name comes then pair the speaker. It connect Bluetooth speaker to your mobile phone.
What according to you makes you a good candidate for customer service or technical support job? | I have a experience in PNGRB it comes under the ministry of Petroleum and Natural Gas. In that I look the all IT work troubleshoot the Printer and PC to all the working employees working in PNGRB and I also make the noting in which we have to take approval from the Joint Adviser (Admin) for purchasing any PC, Printer, Wi-Fi, CCTV etc. It means I make the noting for purchasing any thing related to IT division.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |