Subject: Tech Support Candidate - Vikash Kumar
From: Vikash Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Feb 2021 00:12:46 -0500

| | Tech Support Test

Name | Vikash Kumar
E-mail | [email-masked]
Phone Number | (91) 9871170067
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghitorni
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Fortune Marketing PVT LTD | Technical Support Engineer | N/A | 25000
Previous Employer 1 | Peoplestrong HR services PVT LTD | Senior System engineer | N/A | 15000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Refresh the page. ...
Make sure JavaScript is enabled on the pc ...
Make sure Cookies are enabled. ...
Clear your cache and cookies on the web browser.
Restart your web browser. ...
Try a different web browser.
If not done then check ping 8.8.8.8 -t
If IP gets reply from given IP then it will work

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch ON of Bluetooth speaker.
Switch ON of mobile phone
Search Bluetooth device name in the list
Connect and pair that device with a phone
Finally, your phone is connected with a Bluetooth speaker

What according to you makes you a good candidate for customer service or technical support job? | I have 5+ years of experience in the Techincal field or customer handling over the phone, email, and another tool
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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