Subject: Tech Support Candidate - Mohd saad Khan
From: Mohd saad Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Feb 2021 23:44:21 -0500

| | Tech Support Test

Name | Mohd saad Khan
E-mail | [email-masked]
Phone Number | (0) 6232375569
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Bhopal
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
VoIP
IP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sarovar Incorporation | IT sales executive | | 50000
Previous Employer 1 | Royal Brothers | IT sales | | 50000
Previous Employer 2 | Dicetek | Support engineer | | 190000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1 - close the browser and open it again.
Step 2 - check the internet connection
Step 3 - if internet connection is ok then, i will check the speed and delete all the cache / temp files.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1 - on the bluetooth on both devices.
Step 2- browse the device name on phone and connect..
Step 3- if any bluetooth settings available on speaker then will give the connectivity according to that.

What according to you makes you a good candidate for customer service or technical support job? | My ability of solving the problem and nature to resolve any issue that accours in life.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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