Subject: Tech Support Candidate - Sumit Lohan
From: Sumit Lohan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Feb 2021 23:26:07 -0500

| | Tech Support Test

Name | Sumit Lohan
E-mail | [email-masked]
Phone Number | (134109) 9050333431
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Chandigarh
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Linux
Networking - advance
Hardware - Advanced
Speakers & Audio
VoIP
PHP Developer

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HARTRON | Network Engingeer | | 29000
Previous Employer 1 | SMPL | IT MANAGER | AUG 16 2019 | 28000
Previous Employer 2 | MINDPRO | FIELD ENGINEER | OCT 30 2014 | 14000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) Firstly, I will check the pasted URL(www.ndtv.com) is correct or not.

2) Secondly, add this side (ndtv.com) as trusted site in browser setting.

3) Thirdly, I will check the host file in my system is there any entry for www.ndtv.com or not. if yes, then i will remove from host file.

4) Fourthly, I will ping the default gateway and check the local connectivity.

5) Fifth, I will check the internet connectivity is okay or not.

6) If, Internet is okay then ping www.ndtv.com. May be the issue is with ndtv server. sometime server side block the ping protocol in case i will tracert ndtv server ip.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Firstly turn on speaker power and Bluetooth.

Secondly go to mobile setting and turn on the Bluetooth.

Thirdly, Remove exiting earlier connected device. Sometime there is no space for new device.

Fourthly, Search the speaker SSID name and connect with them

What according to you makes you a good candidate for customer service or technical support job? | Firstly technically person exactly know how to make install the TeamViewer or Any desk in user system because sometime the user are not even friendly with internet and don't know how to use internet.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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