Subject: Trainer Candidate - Madhur Gupta
From: Madhur Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Feb 2021 22:58:09 -0500

| | Tech Support Test

Name | Madhur Gupta
E-mail | [email-masked]
Phone Number | (011) 9821121662
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | YBPL | Delivery Manager | 20 Feb 2021 | 150000
Previous Employer 1 | Indiannica Learning | Senior Manager | September 2018 | 125000
Previous Employer 2 | Swaadhyayan | Delivery Manager | July 2017 | 100000

If Selected, how much time do you need to join? | 2 weeks
Please briefly describe your work experience specifically in training? | I am a professional trainer for soft skills, project management and communication.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | It's about the conflicts you face with team or management when you present for any new buy in. Difficulty can be only managed by talking on facts and data.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | When you retain your customers yiu are doing a great customer service. Be the customer centric manager.
What according to you makes you a good candidate for this position? | My people management and communication skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |