Subject: Tech Support Candidate - Abhishek Soni
From: Abhishek Soni <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Feb 2021 21:55:31 -0500

| | Tech Support Test

Name | Abhishek Soni
E-mail | [email-masked]
Phone Number | (91) 9235387049
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Ashok Nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | Senior customer service | Working | 15000
Previous Employer 1 | Ienerzier | Customer service | 14/04/2018 | 14000
Previous Employer 2 | Vito locks | Desktop support | 02/08/2016 | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First check the connectivity, it's all ok, check the background running app, they are using net or not, clear cookies & history
Please list the steps to connect a Bluetooth speaker to your mobile phone. | On the bluetooth on both, search on phone speaket name select that,
What according to you makes you a good candidate for customer service or technical support job? | Escalation solver,
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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