Subject: Tech Support Candidate - Viki Dongre
From: Viki Dongre <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Feb 2021 20:48:07 -0500

| | Tech Support Test

Name | Viki Dongre
E-mail | [email-masked]
Phone Number | (+91) 7972901537
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Pune
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Network issue

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all check internet connection, There is no internet connection so check out and connect to internet connection again trying to open www.ndtv.com site after that not open to check other device to open that website .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 . Switch on  bluetooth of  mobile
2. Switch on bluetooth speaker using power on button
3. On the blue tooth pair connectivity of speaker as well as mobile.
4. After pair confirmation bluetooth is connected

What according to you makes you a good candidate for customer service or technical support job? | Because I have problems solving and customer handling skill in proper way.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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