Subject: Tech Support Candidate - Abilash MS
From: Abilash MS <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Feb 2021 20:14:44 -0500

| | Tech Support Test

Name | Abilash MS
E-mail | [email-masked]
Phone Number | (91) 9902357513
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Bengaluru
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | nityo infotech services pvt. ltd | L1 | FEBRUARY 20 | 15k
Previous Employer 1 | Hyva india pvt ltd Bengaluru | L1 | 2019 (6 months) | 11K
Previous Employer 2 | Gita Refractories Pvt Ltd | L1 training | 2018( 6 months) | 10K

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- we need check URL is correctly entering or not
2-we need check network connection
3- we need clear browser cookes/ history
4-reset IE browser
5- if it not personal laptop we need check proxy
6-if some company's set VPN so be need check VPN connections also

Please list the steps to connect a Bluetooth speaker to your mobile phone. | We need turn on bluetooth in our phone after we need turn on in speaker , than phone we need to paire speaker then it will connect

What according to you makes you a good candidate for customer service or technical support job?

Technical support job because I working last 2 year's as L1 support (remote support/ technical support)
And I am in intrested in technical

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |