Subject: Tech Support Candidate - Sandeep Chauhan
From: Sandeep Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Feb 2021 15:41:03 -0500

| | Tech Support Test

Name | Sandeep Chauhan
E-mail | [email-masked]
Phone Number | (91) 8527584139
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer IT Services Pvt Ltd | Sr.CSE | 31.03.20 | 50000
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check the type of error occurred.

Check if the network is connected.

Check if the browser used is updated.

Clear the browsing data including the cookies.

Reset the browser used.

Power cycle the PC and the Router.

Switch connection to wired over wireless if required.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to the Settings.

Turn on the Bluetooth.

Search for the device that needs connected.

Pair the Bluetooth device with the Phone.

Check if it's connected successfully by playing.

What according to you makes you a good candidate for customer service or technical support job?

Communication skills.

Listening skills.

Product knowledge.

Soft skills.

Technical skills.

Rapport building.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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