Subject: Trainer Candidate - Roshan kumar Mishra
From: Roshan kumar Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Feb 2021 14:43:42 -0500

| | Tech Support Test

Name | Roshan kumar Mishra
E-mail | [email-masked]
Phone Number | (+91) 7048926824
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Tilak Nagar

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cognizant | Senior Process Associate | Na | 33,000
Previous Employer 1 | Convergys | Senoir customer care | | 19,000
Previous Employer 2 | EXL Services | PROCESS ASSOCIATES | 30 April 2017 | 10,000

If Selected, how much time do you need to join? | 60Days
Please briefly describe your work experience specifically in training? | Hi, currently i am working in cognizant technologies Overall i have 7years of experice include 15months in calling. I have almost 3-4 years of expereince of handling the team. Not on paper but off paper. Know how to build team,  motivate the team and other stuff. During my period in convergys i had most sucessfull retention rate and a very low attrition rate.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | When i was a Off paper SME in my last organisation i had a team of about 22 members i had beed asked by my supervisor to run the team for one month as he was on a leave ..during theat period i conveinced  one of my member to stay this organisation and save 4 attrition during that month,next monthmy senior awarded me the best Emlpoyee of the month..
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Should be a good speaker and a great listner this is a best quality of CUSTOMER CARE
What according to you makes you a good candidate for this position? | My work speak louder than my word. to be very honest i know i do not have on paper experience but trust me i will be more capable of team handling.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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