Subject: Tech Support Candidate - Sanjay Gupta
From: Sanjay Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Feb 2021 14:21:32 -0500

| | Tech Support Test

Name | Sanjay Gupta
E-mail | [email-masked]
Phone Number | (+91) 8282881234
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | New Ashok nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Anand and Anand | Iat Engineer | 30 January | 28000
Previous Employer 1 | Impact infotech Pvt LTD | L1 Engineer | |
Previous Employer 2 | Intertouch Pvt LTD | Support engineer | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First check the internet connectivity.
Second check if any proxy given or not if given remove the proxy.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on Bluetooth on Speaker and phone
When speaker started searching for devices then same try one your phone make sure your phone Bluetooth visibility is turned on select the speaker and pair with phone.

What according to you makes you a good candidate for customer service or technical support job? | Since I am technical engineer and I have 5years of experience and also I have deal with international client as well this makes me good candidate for this position
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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