Subject: Tech Support Candidate - Akshay Jadhav
From: Akshay Jadhav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Feb 2021 13:38:56 -0500

| | Tech Support Test

Name | Akshay Jadhav
E-mail | [email-masked]
Phone Number | (+91) 8888309376
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Pune
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Entercoms solutions pvt. Ltd. Pune | Technical support engineer | Na | 15000
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Open new tab and check to see if you can load another website like www.ndtv.com.
If you can't open continue next step.
Launch another browser, like internet Explorer Or microsoft edge, and try to open the site you were having problem with.
If site work then problem with your browser.
Trying to clear cookies cache
Also problem happening with secure https website

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to setting.
2. Tap the Bluetooth option.
3. Turn on Bluetooth.
4. A list of available devices will appear
5. If your speaker is not listed, press the button on your speaker that makes it discoverable.

What according to you makes you a good candidate for customer service or technical support job?

I'm honest and sincere for my work.
I understands the bigger purpose of technical support.
I have excellent computer knowledge.
Analytical and problem solving skill.
I'm currently Handle 15 people under me.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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