Subject: Tech Support Candidate - Manish Kumar Tiwari Manish
From: Manish Kumar Tiwari Manish <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Feb 2021 12:11:01 -0500

| | Tech Support Test

Name | Manish Kumar Tiwari Manish
E-mail | [email-masked]
Phone Number | (396191) 7906503209
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gujarat Vapi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hi-tech informatics Pvt Ltd | Technical support Engineer | Na | 17k
Previous Employer 1 | Origin formulation Pvt Ltd | IT officer | 10 June 2018 | 14k
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all open the site if site is not working properly so that time reset the chrome browser and clear the cookies and browser history , then restart the pc and again log in the same window

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open the mobile phone the an open bluetooth and again search and pearieng a new device and then connect.
What according to you makes you a good candidate for customer service or technical support job? | My acroding is listing the users points and understand should be must haldling Rectify issues
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |