Subject: Tech Support Candidate - Priti Gaikwad
From: Priti Gaikwad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Feb 2021 11:11:45 -0500

| | Tech Support Test

Name | Priti Gaikwad
E-mail | [email-masked]
Phone Number | (020) 8983924997
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Pune
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Capita India | Senior Customer Service Management | After 2 months | 18333
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Following steps can be taken to resolve the website error:
1. Try to refresh the page
2. Check the internet connection and then try to reconnect to the internet
3. Try to clear the cache memory and then to reload the page
4. Close the tab and open the link on new tab
5. Try to use different browser, etc

Please list the steps to connect a Bluetooth speaker to your mobile phone.

The following steps can be taken in order to connect a bluetooth speaker to mobile phone:
1. Enable the bluetooth on the mobile phone an d on the bluetooth speaker
2. On the mobile phone go to the bluetooth section and select the name of the bluetooth speaker in available device section
(Once you select the name you'll see pop up with the pair option)
3. Click on the pair option
Your device is now connected to the mobile phone and is ready to use.

What according to you makes you a good candidate for customer service or technical support job? | The candidate with strong communication skills, who's good at listening and solving problems/queries, has capability of resolving the issues in customer centric way, has good technical knowledge, is optimistic , who can work in a team, is willing to learn new things and enhance his/her skills by contributing for the growth of the organisation could make an ideal candidate for the role of customer service or technical support job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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