Subject: Tech Support Candidate - Tej Prakash
From: Tej Prakash <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Feb 2021 10:58:02 -0500

| | Tech Support Test

Name | Tej Prakash
E-mail | [email-masked]
Phone Number | (0744) 9001403123
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Kota Rajasthan
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Video Audio conferencing Equipment

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ptronics ATM services Pvt ltd | Feild Service Engg | Currently working | 12000
Previous Employer 1 | Progressive Infovision Pvt ltd | Desktop support engineer | Sep 2019 | 12000
Previous Employer 2 | Barkha securities | Computer operator cum lab incharge | March 2012 | 9000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Here i will check my lan cable connection in my cpu and in the router. if there is all correct and internet not working than i will run troubleshooting tool in computer, from there i can detect the correct problem to not working internet. there maybe a problem of adapter driver. to not installed or not working properly, i will fix it.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First I Will on Bluetooth in mobile and speaker.
Search active Bluetooth device list in mobile.
Select Bluetooth device name and do pair.
Now it's connected.

What according to you makes you a good candidate for customer service or technical support job? | I have good work experience in customer Feild service and also troubleshooting experience in computer and it's peripheral devices. Experience to follow up need of customer. i can work in any condition for company's benefits.
On a scale of 1 - 5 please rate your fluency in spoken English | 2

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