Subject: Tech Support Candidate - Anil Rathour
From: Anil Rathour <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Feb 2021 10:56:18 -0500

| | Tech Support Test

Name | Anil Rathour
E-mail | [email-masked]
Phone Number | (0120) 8448760117
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | sector-49,noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | APIM,New Delhi | senior system ececutive | Aug,2020 | 30K
Previous Employer 1 | GDI,Noida | IT Help desk Technician | feb,2016 | 25K
Previous Employer 2 | NIC New Delhi | IT Support | feb 2012 | 19750

In your past experience you have (select all that applies)

Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

steps invoved would be :
1) First check internet is working using ping command.
2)Check other websites are opening to check browser is Good.
3)Ping website if Host server is connected of Website.4)Go accordingly to Error Message system is giving.

3)

Please list the steps to connect a Bluetooth speaker to your mobile phone.

The Steps are:
1)Switch on Bluetooth of both devises.
2)Check blutooth names of both devices to connect     selecting either of the device to one another over screen console.

What according to you makes you a good candidate for customer service or technical support job? | I guess i can serve people in their technical difficulties,assisting them in a good manner while using technical expertise and earning out of it and helping those as well.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |