Subject: Tech Support Candidate - Divyansh Joshi
From: Divyansh Joshi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Feb 2021 10:47:03 -0500

| | Tech Support Test

Name | Divyansh Joshi
E-mail | [email-masked]
Phone Number | (160059) 9728955518
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Mohali
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Sr advisor | 4 aug to till now | 18000
Previous Employer 1 | Technospecs | Jr It admin | 18 dec 2018 to 4 april 2020 | 13500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First i checked i my computer is connected with network or not through ethernet or wifi

Second i checked my ISP internet is working or not

Third i checked i can able to open any other website

Fourth i checked if something is blocking this website or site is under the maintainance

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on Bluethooth speaker
Then turn on the Bluetooth mode on speaker
Then turn on your mobile Bluetooth
Then check Bluethooth speaker name is in the list or not in Bluetooth available device
Then pair them

What according to you makes you a good candidate for customer service or technical support job?

Open minded and active Listining is the key to resolve the issue
But not at the least we have to probe as much as you can so your get better understanding of issue

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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