Subject: Tech Support Candidate - Arvind masane
From: Arvind masane <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Feb 2021 09:10:34 -0500

| | Tech Support Test

Name | Arvind masane
E-mail | [email-masked]
Phone Number | (410206) 8369814355
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | panvel
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Zen interactive technology | IT support Enginner | NA | 25000
Previous Employer 1 | SDI tech services | Senior Desktop support | NA | 15000
Previous Employer 2 | Netli services | Desktop support | NA | 10000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will check the internet connection first.
2. I will clear cache and cookies from the browser.
3. Still if its not working then will go for another troubleshooting steps

Please list the steps to connect a Bluetooth speaker to your mobile phone. | I will search for the Bluetooth then I will pair Bluetooth with mobile.
What according to you makes you a good candidate for customer service or technical support job? | customer must be satisfy with support
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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