Subject: Tech Support Candidate - ARBIND BISHWAS
From: ARBIND BISHWAS <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Feb 2021 09:06:21 -0500

| | Tech Support Test

Name | ARBIND BISHWAS
E-mail | [email-masked]
Phone Number | (91) 9810497452
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | dwarka more new delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hyatt Regency Gurgaon | Assistant Manager IT | working | 37420
Previous Employer 1 | park plaza kolkata | Assistant manager IT | 25 nov 2017 | 33500
Previous Employer 2 | ibis delhi aerocity | It Executive | 30 nov 2015 | 28000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First need to check the network connectivity to ensure it is connected properly with wired/ wireless connectivity then check the internet connection with opening other websites like www.cisco.com,www.google.com. if these website are also not opening then check the proxy setting.still it is not working then trying to ping the gateway and check the addressees.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | turn on bluetooth device and hold the connection button for 20sec ( if it is there).then open connection settings in mobile device and go to wireless connectivity.there is one section for bluetooth device, then serch for the particular device under this section and paired .

What according to you makes you a good candidate for customer service or technical support job?

To listen properly to customer and their issues.
and provide the solution quickly and appropriate.so that the customer can satisfy and happy.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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