Subject: Tech Support Candidate - Kalpesh Bhujbal
From: Kalpesh Bhujbal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Feb 2021 08:36:56 -0500

| | Tech Support Test

Name | Kalpesh Bhujbal
E-mail | [email-masked]
Phone Number | (+91) 7350794946
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Dighi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Konverge Technologies | Technical Support Engineer L2 | Appear | 18700
Previous Employer 1 | Microland Limited | End User support | 24 May 2019 | 15500
Previous Employer 2 | Konverge Technologies | Technical Support Engineer L2 | 18 May 2017 | 12500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.we have checked in personal network portal is working or not..
2. need to check wifi conectivity
3. we have clear cache & history
4. after check the company internet link

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. need to check bluetooth drivers...
2. allow bluetooth devluetooth device in Antivirus
3. then trying to connect bluetooth device if it is asking device drivers then need to install bluetooth
4. connect the bluetooth drivers

What according to you makes you a good candidate for customer service or technical support job?

1. immediate support to user if any issue
2. repond in call or ticket
3. ticket resolving in minimum time
4. try to check user actual issue

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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