Subject: Tech Support Candidate - SUDHIR PATEL
From: SUDHIR PATEL <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Feb 2021 08:28:43 -0500

| | Tech Support Test

Name | SUDHIR PATEL
E-mail | [email-masked]
Phone Number | (91) 9427978465
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | JAMNAGAR
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | J B ASSOCIATE | TECH CONSULTANT | 1-3-2018 | 50
Previous Employer 1 | I L F S | TECH SUP ENG | 22-1-2018 | 6,000
Previous Employer 2 | BUSSINESS | DATA ENTRY | 1-8-2017 | 10,000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. TYPE CORRECT  SENTENCE.
2.  CHECK THE NETWORK CONNECTION.
3.   TROUBLE SHOOT THE ERROR.
4.   OPEN NETWORK NEIGHBOURHOOD.
5.    RESTART THE COMPUTER.
6.   CLEAR HISTORY
7.  TYPE IN ADDRESS WWW.GOOGLE.COM AND
YOU WILL GET GOOGLE SEARCH ENGINE
AND TYPE THE CORRECT SPELLING IN
SEARCH BOX.
8. TO MAKE SURE ALL LOAD ALL PROPERLY.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. OPEN SETTING APP
2. NAVIGATE TO CONNECTION DEVICE, TURN ON
BLUETOOTH TOGGLE SWITCH IF ITS NOT
ENABLE.
3.  SELECT BLUE TOOTH TO VIEW OPTION.
4. TO Select Pair new device to place the
Bluetooth device in pairing mode.
then tap the speaker's name.

5. Select the speaker's name to connect to it. It takes a few seconds for the devices to pair. When done, the screen shows that the speaker is connected.

What according to you makes you a good candidate for customer service or technical support job?

1.Solve the all technical problem in time limit.
2.Support the customer for technical problem.
3. to give satisfactory work.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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