Subject: Trainer Candidate - Bhavna B
From: Bhavna B <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Feb 2021 08:19:33 -0500

| | Tech Support Test

Name | Bhavna B
E-mail | [email-masked]
Phone Number | (91) 8360556941
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Panchkula

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Zostel | Project Manager | Working | 50000
Previous Employer 1 | Tech Mahindra | Process Trainer | 30 Apr 2018 | 30000
Previous Employer 2 | Bank of America | STM | Aug 2012 | 25000

If Selected, how much time do you need to join? | 1 month
Please briefly describe your work experience specifically in training? | Worked as Process Trainer with Tech Mahindra for almost 5 years and was responsible for New hires plus old employees training, refreshers, PKTs etc. Took care of behavioural trainings as well. Developed and worked on training content as per the training and client requirements. Made a cost saving project tool to conduct PKTs. Part of the recruitment team as well for new hires.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | NA
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service means meeting expectations- but great customer service means exceeding them.
What according to you makes you a good candidate for this position? | Almost 12 years of experience in various domain like operations, training, recruitment, team handling etc makes me a an ideal pick for the said requirement.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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